Refund & Cancellation Policy

1. What this policy covers

This policy applies to paid online courses, digital learning materials, practice assessments, and related self-paced education services sold through VSVSV.

2. Refund window

You can request a full refund within 7 calendar days of purchase if you have not started using the paid course.

A course is considered started once you open a paid lesson, download paid material, attempt a paid assessment, or otherwise access paid classroom content.

Renewals. A renewal can be refunded in full within 7 calendar days of paying for it. If your access had already ended when you renewed, this applies only if you have not opened a lesson, downloaded material or attempted an assessment since renewing. A refunded renewal returns your access to the end date it had before. See Terms §5, access periods and renewal.

If you paid for a course partly with referral credit, a full refund returns the money you paid and puts that credit back on your account with its original expiry date. Referral credit is never paid out as cash. See Terms §5, friends-and-family referral.

3. Non-refundable cases

• Refunds are not available after paid course content has been accessed.
• Refunds are not available because a learner did not receive official NCC enrollment, an official NCC certificate, recruitment preference, bonus marks, or any government benefit. VSVSV does not provide those outcomes.
• Refunds are not available for misuse, account sharing, or breach of our Terms of Service.

4. Cancellations

One-time course purchases cannot be cancelled after digital access has started. If a subscription-style product is introduced later, cancellation will stop renewal from the next billing period; the current billing period will not be pro-rated unless the product page says otherwise.

5. How to request a refund

Email billing@vsvsv.in with your registered email address, order/payment reference, course name, purchase date, and reason for the request.

We review requests within 3 working days. Approved refunds are processed within 7 working days of approval through the original payment method. Your bank or payment app may take additional time to reflect the credit.

6. Failed or duplicate payments

If a payment is debited but course access is not activated, contact us with the payment reference. We will either activate access after verification or initiate a refund for duplicate/failed transactions.

7. If we cannot trace your payment

We open your course as soon as you tell us you have paid, before we have checked that the money has reached us. If we then cannot match your payment, we do not remove your access without telling you.

We will email you at your registered address, tell you which reference we could not trace, and give you 7 working days to reply. Only after that may we pause access to that course. Nothing you have studied is lost while it is paused.

If you believe you have paid, write to billing@vsvsv.in with your registered email address and the payment reference or a screenshot of the transfer. We will restore your access while we look into it — you keep studying while we check. We reply within 3 working days.

If you are not satisfied with our answer, you can escalate to our Grievance Officer, Nilesh Tiwari (grievance@vsvsv.in), who will acknowledge within 48 hours and resolve the matter within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020.

The only time we may pause access without writing to you first is where there is clear evidence of fraud or misuse of the account. Every such case is recorded.

8. Contact

Payment support: billing@vsvsv.in

Privacy/grievance matters: grievance@vsvsv.in